Frequently Asked Questions

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Our local offices and our customer service department are open from 8:00 a.m. – 4:30 p.m., Monday through Friday. For assistance, please call 888-718-4888 or 707-234-6400 or visit us at 325A East Redwood Avenue, Fort Bragg, CA, 95437 or 3515 Taylor Drive, Ukiah, CA, 95482.

No collections are made on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day or New Year’s Day.

If your regular collection day falls on or after the holiday when these holidays fall on weekdays (Monday – Friday), collection is delayed one day. This applies to weekdays only, if a holiday falls on a Saturday or Sunday, there will be no delay. For example, Thanksgiving falls on a Thursday. That week, Thursday customers will be collected on Friday, and Friday customers will be collected on Saturday. Normal collection resumes the following week.

Click here for our holiday collection flyer

Residential customers are billed monthly. Residential customers may pay by check, cash or credit card.

Commercial and multifamily customers are billed monthly. Bills are due upon receipt. Commercial customers may pay by check, cash or credit card.

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Online payments may be made here

We accept check, cash, money order, credit card, and online payments. Bills are due and payable within 30 days from date of invoice.

Payment options include the following:

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  • Checks or money orders may be mailed to P.O. Box 7428, Pasadena, CA 91109-7428. Please indicate your account number on your check or money order.
  • Payments may be made by credit card over the phone by calling our office at 707-234-6400 or by calling our automated phone line at 800-457-1379‍
  • Payments by check, cash or money order can be delivered in person to our offices located at 325A East Redwood Avenue, Fort Bragg, CA, 95437 or 3515 Taylor Drive, Ukiah, CA, 95482, open Monday through Friday from 8:00 a.m. to 4:30 p.m.
  • Payments can be made online here

Yes, customers may pay their bills online here

Residential customers may suspend service for four weeks or more. They will be billed pro-rata for actual services received. To suspend service during a vacation, please contact our customer service office at 888-718-4888 or 707-234-6400

Not at the present time.

Please call our customer service department at 888-718-4888 or 707-234-6400 to request a different size cart. Our customer service representatives will advise you of the different sizes and rates. You will be asked to leave your cart out after your collection day for an exchange. Carts must be empty in order to be exchanged.

Carts must not exceed 75 lbs. Carts exceeding this weight limit will damage the automated “arm” on the collection truck.
Carts should be placed at the curb or roadway edge before 5:00 a.m. on collection day. Customers are encouraged to place carts out for collection the night before scheduled service if permitted to do so in certain areas or neighborhoods.
Carts should be placed at the curb or roadway edge before 5:00 a.m. on collection day. Please keep carts away from mailboxes and cars and allow a clearance of at least 15 feet above the carts.
Please allow 3 feet of space between carts and make sure the arrows on the carts face the street or road.
Times vary by location. As a general rule, collection starts very early. Carts need to be out for collection by 5:00 a.m. Customers are encouraged to place carts out for collection the night before scheduled service if permitted to do so in certain areas or neighborhoods.

Call us immediately at 888-718-4888 or 707-234-6400 if your carts were not picked up by the end of your regularly scheduled day. Please remember that collection times can vary from week to week due to such things as equipment issues, traffic or new routing. Also, an additional trip charge may apply if your carts were not set out in the appropriate place at the appropriate time.

In many locations, we use a “split-body” truck that allows us to pick up two materials at one stop. A toggle switch in the cab of the truck activates a flap that directs materials to a certain compartment, which keeps material separate and free of contamination.

This “split-body” collection system is an innovative approach to material collection that reduces truck traffic and noise in neighborhoods. Also, by eliminating one collection pass, there is less wear-and-tear on roads and less emissions.

Please put the following empty, clean and dry materials loosely in your blue cart:

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  • Newspaper
  • Household paper
  • Magazines
  • Cardboard
  • Food and beverage glass
  • Metal cans
  • Plastic food and beverage containers

Please put the following materials in your green cart:

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  • Lawn clippings
  • Leaves
  • Plant material
  • Branches under 4″ in diameter
  • Small unpainted wood pieces
  • Food Scraps
  • Soiled Paper
  • Pizza Boxes

One 96 gallon recycling cart and one 96 gallon organics cart are included in your service at no additional charge. If you would like to add additional recycling or organics carts, additional fees will apply. If recyclables and organics are not properly sorted, contamination fees may apply.

If you have any questions about what goes in each cart, please see the RWS Recycling Guide and RWS Mixed Organics Waste Guide, or give us a call at 888-718-4888 or 707-234-6400

Please contact customer service for delivery details in your area. If you have not had service with us prior, you will need to visit our office or call 888-718-4888 or 707-234-6400 to establish an account before we can deliver a container.

Yes! Commercial locking bins are available for a minimal fee. Please allow up to 2 weeks for the bin to be ready since they are made to order.
Please place your cart out in front of your own property by the edge of the driveway or curb unless you are notified to do otherwise.

Yes. California Senate Bill (SB) 1383 requires all restaurants and businesses to separate organic waste, including food waste and food-soiled paper, from garbage and to subscribe to organic waste collection service.

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Additionally, restaurants with 250 or more seats or a total facility size equal to or greater than 5,000 square feet will be required to donate the maximum amount of excess edible food to food recovery organizations by 2024.

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At Redwood Waste Solutions, we are committed to ensuring your compliance with SB 1383. Please contact us at 888-718-4888 or 707-234-6400 for a free onsite waste assessment or to schedule service.