Frequently Asked Questions

C&S Waste Solutions of Lassen County FAQ

What areas do you serve?

Our primary service areas are Janesville, Johnstonville, Lake Forest Estates, Litchfield, Standish and Susanville. Our secondary service areas Clear Creek, Doyle, Eagle Lake, Herlong, Milford, Spaulding/Stones ,Wendel and Westwood.

Click here for a map of our service areas.

What are the current service rates?

Our updated rate sheet is available here: 2019 Rate Sheet

What are your hours of operation?

Our customer service office is open from 8:00am – 4:00pm , Monday through Friday at 471-825 Diane Drive, Susanville, CA, 96130. Please call us at 530-252-1200 during normal business hours.

Which holidays do you observe?

No collections are made on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day or New Years Day.

During those weeks, if your regular collection day falls on a holiday, collection is delayed by one day. For example, Thanksgiving falls on a Thursday. That week, Thursday customers will be collected on Friday, and Friday customers will be collected on Saturday. Normal collection resumes the following week.

Please click here for our Holiday Collection Flyer

How do I start service?

To start new service, please call us at (530) 252-1200. All new customers are required to complete a New Residential Customer Information Form or a New Commercial Customer Information Form before starting service. Forms are also available at our office. Completed forms can be faxed, mailed or hand-delivered to our office.

Advance payment and a photo ID are required for all new services. Customers residing out of the area may sign up for service by scanning and emailing a completed form and a photo ID and making a payment via telephone.

I just started service. When do I get a bill?

Residential customers are billed quarterly in advance of service. Quarterly billing months are January, April, July and October.

Commercial and multifamily customers are billed monthly. Bills are due and payable within 30 days from date of invoice. Payments may be made by check, money order, cash or credit card.

What payment methods do you accept?

We accept cash, check or money order via mail or in person. Credit card payments over the phone or online.

Payment may be made by check, cash or money order via mail or at 471-825 Diane Drive, Susanville, CA, 96130.

Where can I pay my bill?

Bills are due and payable within 30 days from date of invoice. Acceptable forms of payment include check, cash, money order, debit card and credit card (Visa, MasterCard, Discover, and American Express). There are various ways you can pay your bill:

  • Click Here to Pay Online Now.
  • Mail payment to P.O. Box 270780, Susanville, CA 96127
  • Hand-deliver payment to our office at 471-825 Diane Drive, Susanville, Monday through Friday, from 8:00 a.m. to 4:00 p.m.
  • 24-hour payment drop box located at 471-825 Diane Drive in Susanville.
  • We also accept credit card payment by phone at 530-252-1200 for no additional charge.
  • Automatic payments – please call us at 530-252-1200 to arrange or review our Automatic Payments flyer to sign up online.

Can I pay my bill online?

Yes! C&S Waste Solutions of Lassen County customers can pay their bills online here.

See our How to Pay Online flyer for more information.

If I go on vacation, can I suspend my account?

You may suspend service during a vacation by contacting the customer service office at 530-252-1200 during normal business hours.
Residential customers may suspend service due to vacation or other reasons for a minimum of four weeks and will be billed pro-rata for actual services received.

I have a vacation rental so I don’t always need weekly service. What are my options?

Residents may also purchase pre-paid bags for trash for extra garbage or in lieu of signing up for weekly collection service. These bags are ideal for vacation homes and people who do not generate enough garbage to require regular weekly service. Bags can be purchased at our office located at 471-825 Diane Drive, Susanville, 8:00 a.m. to 4:00 p.m., Monday through Friday. Simply put these bags out on the appropriate collection day and we will pick them up.

Are discounts available for senior citizens?

Not at the present time.

How can I get a smaller or larger cart?

Please call 530-252-1200 to speak with a customer service representative in order to request a different size cart. Our customer service representatives will advise you regarding the different sizes, rates, and instructions. Your exchange will happen on your collection day, unless specified otherwise. On your scheduled exchange day, please place your carts curbside by 6:00 a.m.

What is the weight limit on my carts?

Carts should not exceed 75 lbs. Carts exceeding this weight limit will damage the automated “arm’ on the collection truck.

When should I set out my carts?

Collection starts very early, so customers are encouraged to place carts out for collection the night before scheduled service or by 6:00 a.m. on your service day.

Where should I set out my carts?

Carts should be placed at the curb or roadway edge by 6:00 a.m. on collection day. Please keep carts away from mailboxes and cars and allow a clearance of at least 15’ above the carts

How should I arrange my carts?

Please allow 3’ of space between carts and make sure the arrows on the carts face the street or road. Cart lids open facing the street.

What time will you empty my carts?

Times vary by location. As a general rule, collection starts very early. Carts need to be out for collection by 6:00 a.m. Customers are encouraged to place carts out for collection the night before scheduled service.

What do I do if my cart wasn’t picked up?

Call us immediately at 530-252-1200 if your garbage is not picked up by the end of your regularly scheduled day. Please remember that collection times can vary from week to week due to such things as equipment issues, traffic or new routing. Also, an additional trip charge may apply if your carts were not set out in the appropriate place at the appropriate time.

Why does the driver pick up two different carts of materials at the same time?

In many locations, we use a “split-body” truck that allows us to pick up two materials at one stop. A toggle switch in the cab of the truck activates a flap that directs materials to a certain compartment, which keeps material separate and free of contamination.

This “split-body” collection system is an innovative approach to material collection that reduces truck traffic and noise in neighborhoods. Also, by eliminating one collection pass, there is less wear-and-tear on roads and less on emissions.

What items go in my blue lid cart?

Please put the following empty, clean and dry materials in your blue cart:

  • Newspaper
  • Household paper
  • Magazines
  • Cardboard
  • Food and beverage glass
  • Metal cans
  • Plastic #1 & #2 food and beverage containers

Please see our Recycling Guide to learn more – English | Spanish or download our App and check out our Waste Wizard feature – App Store | Google Play.

How do I to subscribe to weekly green waste service?

Green waste collection is an optional service for an additional fee, available to all residents of both the primary and secondary areas. Green waste will be collected the same day as trash. You can subscribe to green waste service by calling us at 530-252-1200.

What items go in my green cart?

Please put the following materials in your green cart:

  • Lawn clippings
  • Leaves
  • Plant material
  • Branches under 4″ in diameter
  • Small unpainted wood pieces

Please see our Green Waste Guide – English | Spanish or download our App and check out our Waste Wizard feature – App Store | Google Play

Is there an advantage to ‘single-stream’ recycling?

Yes! “Single-Stream” recycling means that residential and commercial customers can place all recyclables together in one cart or bin. Customers do not need to separate materials which is an added convenience. Single-Stream recycling has been proven to increase recycling volumes and help communities divert materials from a landfill.

Why is it important to keep single-stream recyclables clean and free of contamination?

When recyclables are processed at the Material Recovery Facility, they pass over screens and conveyors that are designed to sort materials. Contaminants such as food waste and garbage plug screens and rollers. Other contaminants can cause physical damage to hoses and belts. In both cases, contaminants cause the sorting system to shut down.

Is there a benefit to customers in keeping recycling clean?

Yes! Recyclables are sorted, baled and sold to processors who make new consumer products from them. The sale of recyclables results in revenues for the company that collects them. These revenues help offset some of the costs of collecting all of the carts and bins. Contaminated recyclables cannot be sold, so any loss of revenue to the collection companies ultimately results in higher garbage fees.

I received a tag on my cart. What does that mean?

Tags are placed on carts in response to levels of contamination. If you received an orange tag, it indicates that there is material in the cart that doesn’t belong there. Tagging can be avoided by putting the right stuff in the right cart. Accounts that are tagged multiple times are subject to fines and service disruption.

If you have any questions about what goes in each cart, please see the Recycling Guide (English | Spanish) and the Green Waste Guide (English | Spanish) – or give us a call at 530-252-1200.

You may also download our App and check out our Waste Wizard feature – App Store | Google Play

Can I bag my green waste and put it in the green cart?

No. Green waste goes directly to the landfill to be ground up and used as ADC. Plastic bags would end up being shredded and contaminate the green waste.

Can I recycle motor oil curbside?

Yes, but please call the office at 530-252-1200 as a small fee may apply.

Can I recycle clothes and used toys?

Not in the recycling cart. However, many thrift stores and charitable organizations such as Goodwill, The Salvation Army and local Hospice facilities accept these items. Customers are encouraged to contact these organizations. Reusing these materials is superior to throwing them away.

How do I recycle special items like paint or oil?

Hazardous and electronic waste is strictly prohibited in all garbage carts, recycle carts, green waste carts and debris boxes. This includes all paints, thinners, pesticides, motor oil, fluorescent tubes and electronics such as televisions, monitors, and VCRs.
You may take the following residential items to Bass Hill Landfill:

  • Electronics (TVs, computers, VCRs, stereo equipment, cell phones, etc.)
  • Household and automotive batteries
  • Fluorescent Tubes
  • Motor oil and oil filters
  • Antifreeze

For more information about the Bass Hill Landfill, click here or call (530) 252-1273

How do I recycle home electronics (e-Waste) such as televisions and computers?

For residential subscribers to our trash service, we can pick up your e-waste from your residence on your service day. Please call our office ahead of time to schedule. You may also drop off your e-waste items at our yard during our office hours of 8 a.m. – 4 p.m. We just ask that you check in at the office first. E-Waste exceeding five (5) items needs a complete list of items including name, address and a signature verifying the origin of each item.

Where does this e-Waste go?

Materials are delivered to a certified processor where units are disassembled into different components (metal, glass, plastic, etc.). These materials then go to manufacturing facilities to be made into new products.

How do I schedule a bulky item pickup?

Arrange your bulky item pickup by calling us at 530-252-1200.

Residents can have up to two (2) bulky items and up to five (5) electronic waste items (e.g. TVs, computers, monitors, etc.) collected annually at no charge. Bulky items typically include a piece of furniture or an appliance. A charge for Freon removal may be applied for refrigerators, freezers and air conditioners.

Collection of additional bulky items (beyond the free items) can be arranged for a fee.

How do I rent a temporary clean- up bin for my kitchen remodel or massive spring clean?

Please call us at 530-252-1200 to arrange for delivery of clean-up bin to your home. Small bins (3 or 6 cubic yards) are available for “light” projects and larger debris boxes (15-30 cubic yards) are available for extensive projects such as remodels, construction or landscape tear-outs.

For more information, please see our Temporary Bin Service Guide and our Roll-Off Box Service Guide

Please click here for our Release of Liability Form 

Do you offer recycling at special events such as community fairs and celebrations?

Yes! Contact us at 530-252-1200 at least 10 days in advance of the event. Each situation is unique and we will help assess how recycling can be handled at your event.

The lid or wheel on my cart is damaged. Can I get a new one?

Yes! Just call customer service at 530-252-1200. There is no charge for replacing a cart with a malfunctioning lid or wheel that was damaged during the collection process.

However, there is a charge for replacing a cart which was damaged by a customer’s misuse of the cart such as placing hot ashes in them, placing sharp metal objects in them, driving into them, or standing on top of them.

If service was stopped for non-payment, can it be restored?

Yes! When service is stopped for nonpayment, the total outstanding bill plus late fees must be paid in full. A reinstatement fee could also apply.

Is there a fee for not returning my carts after I move or discontinue service?

Yes! A fee will be applied to your last bill if a cart is not returned.

How soon can I get my cart, bin or roll-off delivered or emptied?

If you have already established service with us, we require a 24-hour notice to put the request in for the following day. If you have not had service with us prior, you will need to visit our office or call 530-252-1200 to establish an account before we can deliver a container.

Do you have bins that lock?

Yes! Locking bins are available for a minimal fee. Please allow up to 2 weeks for the bin to be ready since they are made to order.

Can I put my cart on the other side of the street with my neighbor’s cart?

Please place your cart out in front of your own property by the edge of the driveway or curb unless you are notified to do otherwise. If it is easier for you to place your cart on the other side of the street next to your neighbor’s cart, please contact us to confirm.

If you find that your cart was not emptied, call our office immediately. If you see our truck picking up customers across the street, make eye contact with the driver first, and then place your cart on the other side of the street to be emptied that one time.