Position: Customer Service Representative

Company: C&S Waste Solutions of California
Location: Ukiah, CA

Status: Full-time, weekdays
Type: Non-exempt

Position Summary:

Under general supervision, performs varied and increasingly responsible clerical work, which may include billing, accounts receivable, typing and/or keyboarding, and related duties as required.

Responsibilities:

• Provides day-to-day support with customer service.
• Compile reporting as requested.
• Communicate accurate information and education regarding company services, charges, billing and contracts.
• Establish new customer accounts while documenting service type, pricing, and billing schedule.
• Possess understanding of customer needs, issues, and requests while working to resolve escalated customer inquiries.
• Adhere to service and operational standards established including quality, productivity, safety and timeliness goals.

Job duties are not limited to the duties listed above

Knowledge, Skills and Abilities:

• Ability to take on new tasks while assisting Office Manager.
• High School Diploma or GED.
• 3 years of relevant work experience.
• Above average understanding of the Microsoft Office Suite programs.
• Call center or customer service experience and supervisory/management skills required.
• Bilingual a plus.

Compensation:

Compensation is based on experience.

This position is full time five days per week and includes vacation/sick time, 401k plan, Health, Dental, and Vision plans. C&S Waste Solutions is an Equal Opportunity Employer.