Do you have bins that lock?
Yes. Locking bins are available for a minimal fee. Please allow up to 2 weeks for the bin to be ready since they are made to order.
Is there a weight limit on my bin or roll-off?
Yes. If you are filling a container with material such as roof shingles, concrete, dirt, manure, etc. you may only fill them one half (1/2) full. If they are overloaded and too heavy, you may have to empty some contents. Alternatively, a second bin or box may have to be delivered and you may have to transfer some contents into this additional bin. This may result in added costs to you.
How often am I billed?
Residential customers are billed quarterly. Commercial and multifamily customers are billed monthly.
What if my garbage is missed?
Call us immediately if your garbage is not picked up by the end of your regularly scheduled day. Please remember that collection times can vary from week to week due to such things as truck break-downs, traffic or new routing. Also, an additional trip charge could apply if your carts were not set out in the appropriate place at the appropriate time.
The lid or wheel on my cart is damaged. Can I get a new one?
Yes. Just call customer service. There is no charge for replacing a cart with a malfunctioning lid or wheel that was damaged during the collection process. However, there is a charge for replacing a cart which was damaged by a customer's inappropriate use of them such as placing hot ashes in them, placing sharp metal objects in them, driving into them, or standing on top of the cart.
Can I have my cart cleaned?
Yes. Just call customer service. Arrangements will be made to exchange your cart for a clean one. An additional fee will apply.
Collection, Bins & Cleaning
Joe's Sanitation Service:
Do I have to be home during the service?
Yes. We do prefer that someone is home at the time of service. This will allow you to know where your tank is for landscaping, driveways, or building projects. Customers can also assist us by running water during the process to assure that the system is functioning properly. Payment is due at the time of service.
